Imagine I am a guy from Juggle

At 1/3/2016 12:42:59 AM, TBR wrote:
As many users are aware, the site had a prolonged outage this AM. It affected all users for the entirety of the outage.

The problem arose from a simple server OS issue - it "locked up". Under normal conditions this sort of issue can and should be resolved in as few as 15 minutes, but can take as long as 20 or 30 minutes before we are even aware there is an issue. We strive to resolve any technical issue as soon as we can, and under a hour is within our normal operational expectations, however, as we are all trying to enjoy our holidays too, we missed it. Our on-call person (me) was having some fun, and just didn't notice his phone.

The server is back up and functioning correctly now. I apologise for the inconvenience to our users.

Regards
Some Tech
Juggle



My question to you is. If you saw this when you came back to the site, what would you have said? "Thanks for working on a holiday weekend"? "Sorry you had to be dragged away from your family"? It is my bet, it is my experience that is exactly what users will say. You turn the issue into a reason for the user base to care about the work you have to do, and all it takes is a couple poorly written paragraphs. Its the difference between a "thanks for understanding" and a big "f**k off you annoying users".

At 1/3/2016 1:49:10 AM, lannan13 wrote:

At 1/3/2016 12:42:59 AM, TBR wrote:
As many users are aware, the site had a prolonged outage this AM. It affected all users for the entirety of the outage.

The problem arose from a simple server OS issue - it "locked up". Under normal conditions this sort of issue can and should be resolved in as few as 15 minutes, but can take as long as 20 or 30 minutes before we are even aware there is an issue. We strive to resolve any technical issue as soon as we can, and under a hour is within our normal operational expectations, however, as we are all trying to enjoy our holidays too, we missed it. Our on-call person (me) was having some fun, and just didn't notice his phone.

The server is back up and functioning correctly now. I apologise for the inconvenience to our users.

Regards
Some Tech
Juggle



My question to you is. If you saw this when you came back to the site, what would you have said? "Thanks for working on a holiday weekend"? "Sorry you had to be dragged away from your family"? It is my bet, it is my experience that is exactly what users will say. You turn the issue into a reason for the user base to care about the work you have to do, and all it takes is a couple poorly written paragraphs. Its the difference between a "thanks for understanding" and a big "f**k off you annoying users".

Well it looks very poorly written. I know what they are trying to say, but with the way it's written it looks like they're saying, "This issue is normally and we usually resolve it, but as you know we are enjoying the holidays and were a little late in doing so. I was obvious and didn't check my phone and was unaware of the porblem." Looks like a big "go fvck yourself" to me.

At 1/3/2016 1:53:03 AM, TBR wrote:

At 1/3/2016 1:49:10 AM, lannan13 wrote:

At 1/3/2016 12:42:59 AM, TBR wrote:
As many users are aware, the site had a prolonged outage this AM. It affected all users for the entirety of the outage.

The problem arose from a simple server OS issue - it "locked up". Under normal conditions this sort of issue can and should be resolved in as few as 15 minutes, but can take as long as 20 or 30 minutes before we are even aware there is an issue. We strive to resolve any technical issue as soon as we can, and under a hour is within our normal operational expectations, however, as we are all trying to enjoy our holidays too, we missed it. Our on-call person (me) was having some fun, and just didn't notice his phone.

The server is back up and functioning correctly now. I apologise for the inconvenience to our users.

Regards
Some Tech
Juggle



My question to you is. If you saw this when you came back to the site, what would you have said? "Thanks for working on a holiday weekend"? "Sorry you had to be dragged away from your family"? It is my bet, it is my experience that is exactly what users will say. You turn the issue into a reason for the user base to care about the work you have to do, and all it takes is a couple poorly written paragraphs. Its the difference between a "thanks for understanding" and a big "f**k off you annoying users".

Well it looks very poorly written. I know what they are trying to say, but with the way it's written it looks like they're saying, "This issue is normally and we usually resolve it, but as you know we are enjoying the holidays and were a little late in doing so. I was obvious and didn't check my phone and was unaware of the porblem." Looks like a big "go fvck yourself" to me.

lannan13, this is ME writing this as an example of what to do.

Users are generally very understanding if given even the slightest clue that you are working on it. There are three threads on the forum bashing the site. This could ALL be gone with just a touch of interaction from the admins. That is my point.

At 1/3/2016 3:13:41 AM, Mikal wrote:
RM posted then got banned instantly before his post went through?

WTF lol

At 1/3/2016 3:53:30 AM, sadolite wrote:
Well I wasn't using it then so it didn't affect me. But if I had wanted to use it then I would have come back later. There are a million and one other things to do in life.

At 1/3/2016 4:28:13 AM, TBR wrote:

At 1/3/2016 3:53:30 AM, sadolite wrote:
Well I wasn't using it then so it didn't affect me. But if I had wanted to use it then I would have come back later. There are a million and one other things to do in life.

Yea, so not the point. The point is, Juggle has a terrible perception among the user-base. It is my contention that a good deal of this problem could be resolved with better communication.

At 1/3/2016 3:13:41 AM, Mikal wrote:
RM posted then got banned instantly before his post went through?

WTF lol

At 1/3/2016 4:35:09 AM, sadolite wrote:

At 1/3/2016 4:28:13 AM, TBR wrote:

At 1/3/2016 3:53:30 AM, sadolite wrote:
Well I wasn't using it then so it didn't affect me. But if I had wanted to use it then I would have come back later. There are a million and one other things to do in life.

Yea, so not the point. The point is, Juggle has a terrible perception among the user-base. It is my contention that a good deal of this problem could be resolved with better communication.

Meh the site woks fine for me

At 1/3/2016 4:36:43 AM, triangle.128k wrote:

At 1/3/2016 3:13:41 AM, Mikal wrote:
RM posted then got banned instantly before his post went through?

WTF lol

RM??

At 1/3/2016 4:37:15 AM, TBR wrote:

At 1/3/2016 4:35:09 AM, sadolite wrote:

At 1/3/2016 4:28:13 AM, TBR wrote:

At 1/3/2016 3:53:30 AM, sadolite wrote:
Well I wasn't using it then so it didn't affect me. But if I had wanted to use it then I would have come back later. There are a million and one other things to do in life.

Yea, so not the point. The point is, Juggle has a terrible perception among the user-base. It is my contention that a good deal of this problem could be resolved with better communication.

Meh the site woks fine for me

The site is riddled with technical issues, and piss poor user sanctification with the operators. I think you are a capitalist, and generally care about how to grow a business. This one is doing most of it wrong.

At 1/3/2016 6:54:28 AM, Vox_Veritas wrote:

At 1/3/2016 4:36:43 AM, triangle.128k wrote:

At 1/3/2016 3:13:41 AM, Mikal wrote:
RM posted then got banned instantly before his post went through?

WTF lol

RM??

Or in this case FuhrerJuggle.

At 1/3/2016 6:25:40 PM, triangle.128k wrote:

At 1/3/2016 6:54:28 AM, Vox_Veritas wrote:

At 1/3/2016 4:36:43 AM, triangle.128k wrote:

At 1/3/2016 3:13:41 AM, Mikal wrote:
RM posted then got banned instantly before his post went through?

WTF lol

RM??

Or in this case FuhrerJuggle.

What did FuhrerJuggle post?

At 1/3/2016 6:32:44 PM, TBR wrote:

At 1/3/2016 6:25:40 PM, triangle.128k wrote:

At 1/3/2016 6:54:28 AM, Vox_Veritas wrote:

At 1/3/2016 4:36:43 AM, triangle.128k wrote:

At 1/3/2016 3:13:41 AM, Mikal wrote:
RM posted then got banned instantly before his post went through?

WTF lol

RM??

Or in this case FuhrerJuggle.

What did FuhrerJuggle post?

Nothing. Nothing at all. That's the point. Had they bothered to post even a simple message they could have improved customers relations.

At 1/3/2016 6:41:26 PM, triangle.128k wrote:

At 1/3/2016 6:32:44 PM, TBR wrote:

At 1/3/2016 6:25:40 PM, triangle.128k wrote:

At 1/3/2016 6:54:28 AM, Vox_Veritas wrote:

At 1/3/2016 4:36:43 AM, triangle.128k wrote:

At 1/3/2016 3:13:41 AM, Mikal wrote:
RM posted then got banned instantly before his post went through?

WTF lol

RM??

Or in this case FuhrerJuggle.

What did FuhrerJuggle post?

Nothing. Nothing at all. That's the point. Had they bothered to post even a simple message they could have improved customers relations.

I'm not talking about Juggle, i'm talking about a troll account pretending to be Juggle.

At 1/3/2016 4:37:15 AM, TBR wrote:

At 1/3/2016 4:35:09 AM, sadolite wrote:

At 1/3/2016 4:28:13 AM, TBR wrote:

At 1/3/2016 3:53:30 AM, sadolite wrote:
Well I wasn't using it then so it didn't affect me. But if I had wanted to use it then I would have come back later. There are a million and one other things to do in life.

Yea, so not the point. The point is, Juggle has a terrible perception among the user-base. It is my contention that a good deal of this problem could be resolved with better communication.

Meh the site woks fine for me

The site is riddled with technical issues, and piss poor user sanctification with the operators. I think you are a capitalist, and generally care about how to grow a business. This one is doing most of it wrong.

At 1/3/2016 6:50:05 PM, sadolite wrote:

At 1/3/2016 4:37:15 AM, TBR wrote:

At 1/3/2016 4:35:09 AM, sadolite wrote:

At 1/3/2016 4:28:13 AM, TBR wrote:

At 1/3/2016 3:53:30 AM, sadolite wrote:
Well I wasn't using it then so it didn't affect me. But if I had wanted to use it then I would have come back later. There are a million and one other things to do in life.

Yea, so not the point. The point is, Juggle has a terrible perception among the user-base. It is my contention that a good deal of this problem could be resolved with better communication.

Meh the site woks fine for me

The site is riddled with technical issues, and piss poor user sanctification with the operators. I think you are a capitalist, and generally care about how to grow a business. This one is doing most of it wrong.

Yet it is #1

At 1/3/2016 6:41:26 PM, triangle.128k wrote:

At 1/3/2016 6:32:44 PM, TBR wrote:

At 1/3/2016 6:25:40 PM, triangle.128k wrote:

At 1/3/2016 6:54:28 AM, Vox_Veritas wrote:

At 1/3/2016 4:36:43 AM, triangle.128k wrote:

At 1/3/2016 3:13:41 AM, Mikal wrote:
RM posted then got banned instantly before his post went through?

WTF lol

RM??

Or in this case FuhrerJuggle.

What did FuhrerJuggle post?

Nothing. Nothing at all. That's the point. Had they bothered to post even a simple message they could have improved customers relations.

I'm not talking about Juggle, i'm talking about a troll account pretending to be Juggle.

At 1/3/2016 6:51:57 PM, sadolite wrote:

At 1/3/2016 6:50:05 PM, sadolite wrote:

At 1/3/2016 4:37:15 AM, TBR wrote:

At 1/3/2016 4:35:09 AM, sadolite wrote:

At 1/3/2016 4:28:13 AM, TBR wrote:

At 1/3/2016 3:53:30 AM, sadolite wrote:
Well I wasn't using it then so it didn't affect me. But if I had wanted to use it then I would have come back later. There are a million and one other things to do in life.

Yea, so not the point. The point is, Juggle has a terrible perception among the user-base. It is my contention that a good deal of this problem could be resolved with better communication.

Meh the site woks fine for me

The site is riddled with technical issues, and piss poor user sanctification with the operators. I think you are a capitalist, and generally care about how to grow a business. This one is doing most of it wrong.

Yet it is #1

Oh ya, and it is still FREE to the user. Looking a gift horse in the mouth if you ask me.

At 1/3/2016 6:55:58 PM, TBR wrote:

Are you a complete idiot?

At 1/3/2016 6:55:58 PM, TBR wrote:

At 1/3/2016 6:51:57 PM, sadolite wrote:

At 1/3/2016 6:50:05 PM, sadolite wrote:

At 1/3/2016 4:37:15 AM, TBR wrote:

At 1/3/2016 4:35:09 AM, sadolite wrote:

At 1/3/2016 4:28:13 AM, TBR wrote:

At 1/3/2016 3:53:30 AM, sadolite wrote:
Well I wasn't using it then so it didn't affect me. But if I had wanted to use it then I would have come back later. There are a million and one other things to do in life.

Yea, so not the point. The point is, Juggle has a terrible perception among the user-base. It is my contention that a good deal of this problem could be resolved with better communication.

Meh the site woks fine for me

The site is riddled with technical issues, and piss poor user sanctification with the operators. I think you are a capitalist, and generally care about how to grow a business. This one is doing most of it wrong.

Yet it is #1

Oh ya, and it is still FREE to the user. Looking a gift horse in the mouth if you ask me.

Its not free. We are customers. Are you a complete idiot? If they are loosing money on this site (look at Alex) they are the fools. More than enough traffic, and a bound rate that sucks. A child could turn this site into a moneymaker

At 1/3/2016 7:10:36 PM, sadolite wrote:

At 1/3/2016 6:55:58 PM, TBR wrote:

At 1/3/2016 6:51:57 PM, sadolite wrote:

At 1/3/2016 6:50:05 PM, sadolite wrote:

At 1/3/2016 4:37:15 AM, TBR wrote:

At 1/3/2016 4:35:09 AM, sadolite wrote:

At 1/3/2016 4:28:13 AM, TBR wrote:

At 1/3/2016 3:53:30 AM, sadolite wrote:
Well I wasn't using it then so it didn't affect me. But if I had wanted to use it then I would have come back later. There are a million and one other things to do in life.

Yea, so not the point. The point is, Juggle has a terrible perception among the user-base. It is my contention that a good deal of this problem could be resolved with better communication.

Meh the site woks fine for me

The site is riddled with technical issues, and piss poor user sanctification with the operators. I think you are a capitalist, and generally care about how to grow a business. This one is doing most of it wrong.

Yet it is #1

Oh ya, and it is still FREE to the user. Looking a gift horse in the mouth if you ask me.

Its not free. We are customers. Are you a complete idiot? If they are loosing money on this site (look at Alex) they are the fools. More than enough traffic, and a bound rate that sucks. A child could turn this site into a moneymaker

"Its not free. We are customers." Funny I must be a preferred customer I pay nothing, what do you pay?

At 1/3/2016 7:12:00 PM, TBR wrote:

At 1/3/2016 7:10:36 PM, sadolite wrote:

At 1/3/2016 6:55:58 PM, TBR wrote:

At 1/3/2016 6:51:57 PM, sadolite wrote:

At 1/3/2016 6:50:05 PM, sadolite wrote:

At 1/3/2016 4:37:15 AM, TBR wrote:

At 1/3/2016 4:35:09 AM, sadolite wrote:

At 1/3/2016 4:28:13 AM, TBR wrote:

At 1/3/2016 3:53:30 AM, sadolite wrote:
Well I wasn't using it then so it didn't affect me. But if I had wanted to use it then I would have come back later. There are a million and one other things to do in life.

Yea, so not the point. The point is, Juggle has a terrible perception among the user-base. It is my contention that a good deal of this problem could be resolved with better communication.

Meh the site woks fine for me

The site is riddled with technical issues, and piss poor user sanctification with the operators. I think you are a capitalist, and generally care about how to grow a business. This one is doing most of it wrong.

Yet it is #1

Oh ya, and it is still FREE to the user. Looking a gift horse in the mouth if you ask me.

Its not free. We are customers. Are you a complete idiot? If they are loosing money on this site (look at Alex) they are the fools. More than enough traffic, and a bound rate that sucks. A child could turn this site into a moneymaker

"Its not free. We are customers." Funny I must be a preferred customer I pay nothing, what do you pay?

We pay with our eyeballs you fool. We provide all the content (for free) to them.

At 1/3/2016 8:14:22 PM, sadolite wrote:

At 1/3/2016 7:12:00 PM, TBR wrote:

At 1/3/2016 7:10:36 PM, sadolite wrote:

At 1/3/2016 6:55:58 PM, TBR wrote:

At 1/3/2016 6:51:57 PM, sadolite wrote:

At 1/3/2016 6:50:05 PM, sadolite wrote:

At 1/3/2016 4:37:15 AM, TBR wrote:

At 1/3/2016 4:35:09 AM, sadolite wrote:

At 1/3/2016 4:28:13 AM, TBR wrote:

At 1/3/2016 3:53:30 AM, sadolite wrote:
Well I wasn't using it then so it didn't affect me. But if I had wanted to use it then I would have come back later. There are a million and one other things to do in life.

Yea, so not the point. The point is, Juggle has a terrible perception among the user-base. It is my contention that a good deal of this problem could be resolved with better communication.

Meh the site woks fine for me

The site is riddled with technical issues, and piss poor user sanctification with the operators. I think you are a capitalist, and generally care about how to grow a business. This one is doing most of it wrong.

Yet it is #1

Oh ya, and it is still FREE to the user. Looking a gift horse in the mouth if you ask me.

Its not free. We are customers. Are you a complete idiot? If they are loosing money on this site (look at Alex) they are the fools. More than enough traffic, and a bound rate that sucks. A child could turn this site into a moneymaker

"Its not free. We are customers." Funny I must be a preferred customer I pay nothing, what do you pay?

We pay with our eyeballs you fool. We provide all the content (for free) to them.

No they provide an entertainment service to you for free. It is the advertisers that are customers. Do you buy from the advertisers on this site? I really don't think you people understand how this site works. You are traffic. The advertisers pay money to juggle in the hopes that you will read their advertisements and buy something from them. Juggle provides the platform for the advertiser at a fee. If you don't buy from them they quit advertising juggle loses revenue. Juggle doesn't get revenue because you log on and talk about inane crap. If you want the site to spend more money on the site you need to be a customer of the advertiser, get it.

At 1/3/2016 8:44:06 PM, TBR wrote:

At 1/3/2016 8:14:22 PM, sadolite wrote:

At 1/3/2016 7:12:00 PM, TBR wrote:

At 1/3/2016 7:10:36 PM, sadolite wrote:

At 1/3/2016 6:55:58 PM, TBR wrote:

At 1/3/2016 6:51:57 PM, sadolite wrote:

At 1/3/2016 6:50:05 PM, sadolite wrote:

At 1/3/2016 4:37:15 AM, TBR wrote:

At 1/3/2016 4:35:09 AM, sadolite wrote:

At 1/3/2016 4:28:13 AM, TBR wrote:

At 1/3/2016 3:53:30 AM, sadolite wrote:
Well I wasn't using it then so it didn't affect me. But if I had wanted to use it then I would have come back later. There are a million and one other things to do in life.

Yea, so not the point. The point is, Juggle has a terrible perception among the user-base. It is my contention that a good deal of this problem could be resolved with better communication.

Meh the site woks fine for me

The site is riddled with technical issues, and piss poor user sanctification with the operators. I think you are a capitalist, and generally care about how to grow a business. This one is doing most of it wrong.

Yet it is #1

Oh ya, and it is still FREE to the user. Looking a gift horse in the mouth if you ask me.

Its not free. We are customers. Are you a complete idiot? If they are loosing money on this site (look at Alex) they are the fools. More than enough traffic, and a bound rate that sucks. A child could turn this site into a moneymaker

"Its not free. We are customers." Funny I must be a preferred customer I pay nothing, what do you pay?

We pay with our eyeballs you fool. We provide all the content (for free) to them.

No they provide an entertainment service to you for free. It is the advertisers that are customers. Do you buy from the advertisers on this site? I really don't think you people understand how this site works. You are traffic. The advertisers pay money to juggle in the hopes that you will read their advertisements and buy something from them. Juggle provides the platform for the advertiser at a fee. If you don't buy from them they quit advertising juggle loses revenue. Juggle doesn't get revenue because you log on and talk about inane crap. If you want the site to spend more money on the site you need to be a customer of the advertiser, get it.

Yea, I'm sticking with you are an idiot. Without content and users, the site has no value to advertisers. Loosing users devalues the property. Loosing users reduces content. You are the one with absolutely no idea how to make this business work.

At 1/3/2016 6:44:11 PM, TBR wrote:

At 1/3/2016 6:41:26 PM, triangle.128k wrote:

At 1/3/2016 6:32:44 PM, TBR wrote:

At 1/3/2016 6:25:40 PM, triangle.128k wrote:

At 1/3/2016 6:54:28 AM, Vox_Veritas wrote:

At 1/3/2016 4:36:43 AM, triangle.128k wrote:

At 1/3/2016 3:13:41 AM, Mikal wrote:
RM posted then got banned instantly before his post went through?

WTF lol

RM??

Or in this case FuhrerJuggle.

What did FuhrerJuggle post?

Nothing. Nothing at all. That's the point. Had they bothered to post even a simple message they could have improved customers relations.

I'm not talking about Juggle, i'm talking about a troll account pretending to be Juggle.

That was ME pretending to be a proper admin from the company.

I realize that the point has been missed by everyone, my fault. What I was trying to do was show how easy it would be to improve the attitude and relations between the users and Juggle.

At 1/3/2016 10:09:08 PM, triangle.128k wrote:

At 1/3/2016 6:44:11 PM, TBR wrote:

At 1/3/2016 6:41:26 PM, triangle.128k wrote:

At 1/3/2016 6:32:44 PM, TBR wrote:

At 1/3/2016 6:25:40 PM, triangle.128k wrote:

At 1/3/2016 6:54:28 AM, Vox_Veritas wrote:

At 1/3/2016 4:36:43 AM, triangle.128k wrote:

At 1/3/2016 3:13:41 AM, Mikal wrote:
RM posted then got banned instantly before his post went through?

WTF lol

RM??

Or in this case FuhrerJuggle.

What did FuhrerJuggle post?

Nothing. Nothing at all. That's the point. Had they bothered to post even a simple message they could have improved customers relations.

I'm not talking about Juggle, i'm talking about a troll account pretending to be Juggle.

That was ME pretending to be a proper admin from the company.

I realize that the point has been missed by everyone, my fault. What I was trying to do was show how easy it would be to improve the attitude and relations between the users and Juggle.

http://www.debate.org...

This is who I mean

At 1/3/2016 9:00:32 PM, sadolite wrote:

At 1/3/2016 8:44:06 PM, TBR wrote:

At 1/3/2016 8:14:22 PM, sadolite wrote:

At 1/3/2016 7:12:00 PM, TBR wrote:

At 1/3/2016 7:10:36 PM, sadolite wrote:

At 1/3/2016 6:55:58 PM, TBR wrote:

At 1/3/2016 6:51:57 PM, sadolite wrote:

At 1/3/2016 6:50:05 PM, sadolite wrote:

At 1/3/2016 4:37:15 AM, TBR wrote:

At 1/3/2016 4:35:09 AM, sadolite wrote:

At 1/3/2016 4:28:13 AM, TBR wrote:

At 1/3/2016 3:53:30 AM, sadolite wrote:
Well I wasn't using it then so it didn't affect me. But if I had wanted to use it then I would have come back later. There are a million and one other things to do in life.

Yea, so not the point. The point is, Juggle has a terrible perception among the user-base. It is my contention that a good deal of this problem could be resolved with better communication.

Meh the site woks fine for me

The site is riddled with technical issues, and piss poor user sanctification with the operators. I think you are a capitalist, and generally care about how to grow a business. This one is doing most of it wrong.

Yet it is #1

Oh ya, and it is still FREE to the user. Looking a gift horse in the mouth if you ask me.

Its not free. We are customers. Are you a complete idiot? If they are loosing money on this site (look at Alex) they are the fools. More than enough traffic, and a bound rate that sucks. A child could turn this site into a moneymaker

"Its not free. We are customers." Funny I must be a preferred customer I pay nothing, what do you pay?

We pay with our eyeballs you fool. We provide all the content (for free) to them.

No they provide an entertainment service to you for free. It is the advertisers that are customers. Do you buy from the advertisers on this site? I really don't think you people understand how this site works. You are traffic. The advertisers pay money to juggle in the hopes that you will read their advertisements and buy something from them. Juggle provides the platform for the advertiser at a fee. If you don't buy from them they quit advertising juggle loses revenue. Juggle doesn't get revenue because you log on and talk about inane crap. If you want the site to spend more money on the site you need to be a customer of the advertiser, get it.

Yea, I'm sticking with you are an idiot. Without content and users, the site has no value to advertisers. Loosing users devalues the property. Loosing users reduces content. You are the one with absolutely no idea how to make this business work.

Ya because the content of DDO is in such demand