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Virus attack- Techie Help needed

feverish
Posts: 2,716
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4/19/2010 10:24:26 AM
Posted: 6 years ago
So last night my girlfriend and I were trying to watch a movie on her laptop. We started to watch it on You tube but after the first twenty minutes there were no more clips, so she googled it and we ended up on some torrent/streaming site trying to watch it there.

Suddenly all these warnings start coming up about virus activity (she already had AVG anti-virus installed) and when she clicked on the warnings a new "anti-virus" programme called Digital Protection installed ITSELF on her computer.

Messages started saying her existing (AVG) anti-virus was out of date and "unauthorised" and the computer started trying to uninstall this! Then loads of really alarming messages saying things like "Network Invasion!" and "A remote computer is attacking your network and attempting to steal your passwords and personal information" started popping up. Finally a bunch of icons appeared on her desktop with links to porn sites!

Digital Protection can't be removed or uninstalled by any usual means and when AVG scans it, it says it is virus free but it is obviously effing up the computer.

She is really freaked out and distraught by all this, particularly as her laptop contains loads of un-backed up files including her un-finished final report from her work placement in England (she is Italian).

I have been trying to help but my own technical ignorance coupled with the fact that her operating system is all in Italian makes this a little difficult. I was wondering if anyone in our tech savvy community might have some advice?

Will she need to wipe her hard drive, re-install windows and start again?

If she can retrieve files will they be corrupted and contain the virus? Can discs, pen drives etc. be safely scanned before transferring the files off them?

Are the bizarre threats of identity theft etc. remotely plausible or likely?

One of my friends says there is a "safe" mode to operate Windows with only Microsoft programs running but I can't find this on her computer at all.

What should she do now?

Thanks a lot in advance to anyone who can help at all.
Ragnar_Rahl
Posts: 19,297
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4/19/2010 11:02:34 AM
Posted: 6 years ago
http://www.2-viruses.com...
It came to be at its height. It was commanded to command. It was a capital before its first stone was laid. It was a monument to the spirit of man.
Koopin
Posts: 12,090
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4/19/2010 11:58:33 AM
Posted: 6 years ago
It's better to go on OVguide to find movies instead of Google. I never get Viruses now and I am still able to watch a ton of stuff.
kfc
Anacharsis
Posts: 139
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4/19/2010 12:55:29 PM
Posted: 6 years ago
The steps they suggest may need to be performed in safe mode. Another way to work around some of these things is booting a Linux live CD and making the modifications in that environment. That might be challenging with low technical expertise, but doable. Even if you aren't able to fix the problem, you could at least use such a Linux environment with little difficulty to make copies of the important data files, before doing a full system wipe and reinstall.

Regardless of how well a virus removal appears to have gone, I would never trust a system that has been infected without doing a full wipe and reinstall. This may also wind up taking you significantly less time and expense than trying to fix the problem.

Good luck.
Tamikajones
Posts: 371
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4/20/2010 7:49:42 AM
Posted: 6 years ago
Techie here

Refer to the following tutorial:

http://www.debate.org...

post back when you've hit a snag
: At 4/21/2010 5:49:24 PM, banker wrote:
: Mirza at least no one is misunderstanding santa...!!
:
:Hitler had sexual issues just like muhammud..!!
Tamikajones
Posts: 371
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4/20/2010 7:54:45 AM
Posted: 6 years ago
Also in the tutorial that I posted contains broken download links they are fixed in later on in the tutorial on the second page
: At 4/21/2010 5:49:24 PM, banker wrote:
: Mirza at least no one is misunderstanding santa...!!
:
:Hitler had sexual issues just like muhammud..!!
MikeLoviN
Posts: 746
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4/25/2010 4:46:08 PM
Posted: 6 years ago
Don't know if you've already taken care of this but it sounds a lot like what happened to me a while back. The anti-virus thing that it downloads and installs by itself is actually just a gateway to identity theft. Don't click on any of the pop-ups from that fake anti-virus crap. That's what will actually allow someone to hijack your computer.

The first thing I'd suggest is to boot the computer in safe-mode and run an anti-virus scan to see if it actually finds anything. Next, do what this dude up here ^^ says in that thread.

If that doesn't get you anywhere, then see if you can follow this:

Boot the computer normally, go to Task Manager and look for any processes you don't recognize under your user name and the SYSTEM user name. At this point you've basically got to google each one, where you'll easily find out whether or not it's a virus. Once you've found the process (it will usually have a non-sensical name, just a bunch of random characters) then boot in safe mode again and then you've got to search your C: drive for any files with that exact string of characters in their name and delete them manually. Next you have to go to your registry (in the start menu, go to 'Run' and type in 'regedit' and enter) go to 'Find' and do the same search, deleting any suspicious entries.

If you manage to delete everything correctly, the virus will be gone, otherwise if you missed anything, it will just re-create itself the next time you start your computer and you'll have to try again.

It's a b!tch. I know.
dirtydeedstrukin
Posts: 1
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6/8/2010 9:44:03 AM
Posted: 6 years ago
I was on a site(don:t remember which one) and my computer started to reboot and was stuck in a loop pf shuting down and trying to reboot and would not stop,what could cause this and how can I fix it?
omelet
Posts: 416
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6/8/2010 2:15:21 PM
Posted: 6 years ago
At 6/8/2010 9:44:03 AM, dirtydeedstrukin wrote:
I was on a site(don:t remember which one) and my computer started to reboot and was stuck in a loop pf shuting down and trying to reboot and would not stop,what could cause this and how can I fix it?

You should have started a new thread.

What you can do is try booting into safe mode [hit F8 before windows starts booting, you should get to a menu where you can find it] and try and download something to remove the problem.

But I wouldn't do that. The only way you can be sure you've gotten rid of the problem is by reinstalling your OS. Boot into safe mode and back up whatever stuff you want to keep, then reinstall.
Veridas
Posts: 733
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6/16/2010 1:50:32 PM
Posted: 6 years ago
At 6/8/2010 9:44:03 AM, dirtydeedstrukin wrote:
I was on a site(don:t remember which one) and my computer started to reboot and was stuck in a loop pf shuting down and trying to reboot and would not stop,what could cause this and how can I fix it?

My brother this issue I've had before
Computer freaking out on my bedroom floor
booting up and shutting down like neva' before
turn' to my techie steppie for advice evermore

he said "V your clock's busted, lemme fix it now"
I said "time's broke my 'puter? What the hell and how?"
he said "desynched with the LAN, master clock's makin' corrections"
daylight savings is a b!tch when it comes to time-corrections

he fixed it up and screwed it shut and handed it back
he said "you have any more issues don't be acting all whack
boot it into safemode, make sure the clock's set right
if that don't work let the thing cool down and just sit tight

thanked my steppie for the advice he gave
suspectin' your computer's lan might be to blame
if there's no lan then let it' cool down
'fore you tear out all your hair at your net-frown

this issue I had a second time closer to now
hit me in the face with a nostalgic POW!
de-dust the hardware oh-so gently
give it time to cool down plenty
and your pc ought to be up on the prowl

brother as a footnote this weather ain't great
machines overheating at an alarming rate
my own's done it four times since summer began
timin' sh!t for maximum DDO-wan
speedfan's a good friend but can't solve the issue
a desk fan blowin' air inside will stop the heat getting the besta you
temporary solution it is, but better than nowt
now quita bitchin and follow my advice real devout.
What fresh dickery is the internet up to today?
jharry
Posts: 4,984
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6/16/2010 5:15:54 PM
Posted: 6 years ago
Does AVG freeware have an exclude list? If not is there a free anti virus out there that has one?
In nomine Patris, et Filii, et Spiritus Sancti. Amen
Veridas
Posts: 733
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6/16/2010 5:38:28 PM
Posted: 6 years ago
Zone Alarm has an exclude list, but it tends to favour programs that require access to the internet, also it has been known to show up some false positives, there's a file that's related to the free media player WinAMP that triggers it, coming up as a trojan, deleting the file makes WinAMP not work.

Personally I use Zone Alarm, Avast Antivirus and Norton 360, and I only paid for Norton.

As far as you know.
What fresh dickery is the internet up to today?
Puck
Posts: 6,457
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6/16/2010 5:49:41 PM
Posted: 6 years ago
At 6/16/2010 5:15:54 PM, jharry wrote:
Does AVG freeware have an exclude list? If not is there a free anti virus out there that has one?

In firewall settings you can add exclusions. Malwarebytes, no idea.