Security is very complicated, so it's important not to make light of how much work goes into keeping user accounts secure already. However, there have been major security leaks in recent years that could have been avoided with better diligence. Companies should also do a better job of educating their users on choosing passwords, avoiding the use of passwords across multiple sites and other smart security choices.
Internet security used to be a much bigger deal than it seems to be nowadays. Consumers and companies alike seem to be more concerned with accessing information at the touch of a button and less cognizant of where their data could end up. People are demanding more apps, more speed, more functionality in their devices, but they seem to be less concerned with privacy, and so companies, in turn, are less concerned than they probably should be.
It seems like every week, something new pops up in the news about passwords or banking information being hacked or stolen. Ten years ago, it was not like this. A Gmail user used to be able to keep his or her information safe as long as he or she followed certain guidelines, like not letting other people log into their account and not using easy-to-guess passwords. Nowadays, Gmail has breaches of security surprisingly often.
I think this question may be considered a no brainer, and un-debatable. If 5 million Gmail uses passwords have been leaked and exposed, there clearly is a security issue that is being overlooked or overshadowed from within these tech companies. I think one of the most important thing for a customer to have is their privacy and assurance.