I believe that the vast majority of helplines are actually
helpless. People need help from those
who already have an emotional connection, such as friends and family. If they don’t have any friends or family that
can help them, then they need a real flesh and blood person in front of them
that can help them and talk to them.
Hapless souls sit with telephone headsets on in front of computers and scroll through a million possible answers to a million possible questions from a manual they hardly understand and then attempt to answer you in a language they have barely mastered! If this is the future of telephonic service then heaven HELP us!