The act serves an important purpose but has been greatly misconstrued to harass and hamper the growth of small buisness. My father is president of a small community bank and was recently forced to put in 2 $70k drive thru ATMs accessible for the blind. My question: why would blind people be using a DRIVE THRU???? This is one of a multitude of silly grievances that the government loves to force on small buisness in an effort to excessively regulate them and disrupt the flow Laissez Faire (sic?) Econ.
It is not proper that the Americans with Disabilities Act is being used to "shake down" American small businesses. It is not benefiting any American with a legit disability. This is all about getting money from small businesses and it is completely wrong to profit from someone elses disability no matter what.
A business owner that I know was contacted by an "advocacy" group. The group was not a government unit, but rather a legal firm. They informed the owner that his handicapped accessible bathroom had a mirror at the wrong height. He was told to submit $4000 to "resolve" the situation. Note that they did not ask him to correct the problem but just show them the money. The small business was out the money. The lawyers got the money. No handicapped person benefited. It is wrong.