Many people bought Volkswagen cars specifically because the eco-friendly gas mileage is good for the environment. People have every right to be outraged when they find out that the pollution from the cars is actually about 40 times over the approved federal limits. Not only is the gas-mileage misleading, the atmosphere is much worse off.
Yes, people should be very upset with VW as it is not ethical for a company to withhold information that pertains to the real performance of a vehicle, and that it is set up in way that will harm not only the environment, but people in the community, it is not an acceptable behavior by a major company.
Volkswagen customers, as well as the general public, deserve the truth in regards to this company. Emissions and pollution affect everyone. An investigation will not only affect the company and its stock prices, but individual owners as well. Volkswagen owners might be fined because of these devices that they did not even know where included in their vehicles.
There's no place for 'spin' in public relations. Acing like he didn't know about the default device and continuing to operate the company without addressing the concerns is inexcusable. These plants are high tech and mistakes like this aren't made without the Ceos knowledge. He owes the public a response if not an apology.