With the large investment made by HBO in their new streaming service, they are not going to allow some initial bumps in the road to continue. HBO is heavily promoting their new service and want to see it become a successful new platform for entertainment. By identifying the issues causing slow streaming, they can correct them moving forward and get back on track.
Streaming is the best way to get television, movies, and music. I beilieve disks are going to be phased out, and no longer used in a few years. All entertainment will be on the Internet. Some of it will be downloaded, but most will be streaming because that is easier.
In today's economy if you are going to pay more for something you should expect more. If HBO is having streaming issues then they had better figure out a way to fix the issue. Other wise quit asking subscribers to pay more for their service. Now its possible that not all the issues are squarely on the shoulders of HBO, some of us deal with some signal issues in our area. But if all HBO subscribers are having signal issues then HBO needs to do something because this service isn't free.
Watching HBO Now streaming through browser is terrible. Everything I try to watch freezes every 15 minutes. If I leave it alone it will start again after 5-10 minutes of buffering. I've tried everything HBO has suggested to fix the issue with no luck. In the end HBO says its my ISP that is causing the issue. However, Netflix, Amazon Prime, Hulu, and every other streaming service works great for me. The other streaming sites work perfectly and charge less per month (why pay more for worse service?). HBO's back catalog is available on Prime so I'm cancelling my HBO Now. When new stuff comes out I might suffer through the buffering, but most likely I'll wait for the season to wrap up and binge so I don't have to pay more than one month.
All seemed OK, and then HBO now from my PC started crashing, hanging the browser a lot.
I tried uninstalling Flash, reinstalling, etc. and now the audio stutters or blips every few seconds, randomly.
This really could be a flash , Adobe issue, so HBO should press them to resolve or something.
In any case, I'll probably have to drop the service after my free month anyhow.
Most companies these days have their streaming videos available online without any extra fees or costs. HBO should be no different. They already charge enough for the regular television views. They need to reconsider this fee, because I don't think customers will be happy about this. It probably would not be a huge expense to HBO to offer this.