I've heard several examples of lousy customer support, but this one really takes the cake. It's like the guy wasn't even listening to the customer. I used to work customer support, and this is definitely not the way to treat a customer. My hat is off to the customer. If it was me, I would have been screaming and making threats at the fool.
P.S. I forgot the link. Here it is. http://digg.com/video/the-most-frustrating-and-painful-phone-call-weve-ever-heard-except-maybe-that-aol-one?utm_source=digg&utm_medium=email